A list of the documents posted to the website for the current week.
July 2014 RBRVS Fee Schedule (PD07292014)
Call Center to be Closed on December 19, 2014
On December 19, 2014, from 11:30 a.m. to 1:30 p.m. all calls to the Provider Relations Call Center and Member Help Line will go directly to voice mail.
Providers are welcome to leave a message, and their calls will be returned when the Call Center and Member Help Line are back up.
Personal Assistance Services/Community First Choice Mass Adjustment
Community Services Bureau and Xerox are working to adjust claims coded as Personal Assistance Services (PAS) to be coded as Community First Choices (CFC) claims. This change is for reporting purposes only. The claims were paid correctly when they were processed; however, the data was not captured as a CFC claim until August 2014.
Accurate reporting of the CFC claims data is required for Department reports submitted to the Centers for Medicare and Medicaid Services (CMS). Because CFC was implemented in July 2014 and made retroactive to October 2013, all CFC claims that were received without the CFC indicator will be adjusted weekly until all claims have been adjusted.
These claims will remain in a pending status until the edit has been completed. Although it is expected that most claims will be resolved and you will not see any activity on your remittance advice, some claims may be delayed, and you will have a deduction or credit balance on your remittance advice for the week.
When the claim is resolved, the amount of the claim will be returned as a CFC claim. If you have questions, please call Provider Relations at 1-800-624-3958.
Effective October 1, 2014, Montana Medicaid will reduce reimbursement rates for non-medically necessary inductions prior to 39 weeks, and non-medically necessary Cesarean sections at any gestational ages.
All hospital claims with an admit date on or after October 1, 2014, and delivery claims with a delivery date on or after October 1, 2014, will require coding changes.
Although the rate change is not effective until October, Montana Medicaid will begin accepting these changes to claims on or after July 1, 2014.
For more information, see the applicable provider notice:
Electronic Files Reloaded in Error
On 05/21/2014 there was an inadvertent reloading of several electronic 837I files from 2013. This affected approximately 1,700 claims.
These claims will appear on your remittance advices as duplicate denials. If any claims paid again in error, an adjustment will be done to take monies back. We apologize for any inconvenience this may have caused. (PD05232014)
Important Information Regarding CMS-1500As of April 1, 2014, the CMS-1500 (08/05) is no longer a valid form for the submission of professional claims. Providers must use the CMS-1500 (02/12) claim form for submission of Medicaid claims for payment.
See the Claim Jumper for information about billing with the 02/12 version and reference the guideline developed by the National Uniform Claim Committee at www.nucc.org. (PD04112014)
Effective January 1, 2014, providers must use the Notice of Retroactive Eligibility (160-M) if a member has been determined retroactively eligible. The FA-455 and FA-454 will no longer be accepted.
Providers should attach the Notice of Retroactive Eligibility (160-M) when submitting claims for retroactively eligible member for which the date of service is more than 12 months earlier than the date the claim is submitted. Claims without the Form 160-M will not be paid.
Contact the member’s local Office of Public Assistance to request the form. See http://www.dphhs.mt.gov/contactus/humancommunityservices.shtml. (PD042014)
Using Medicaid Card ID for Billing and Checking Eligibility
Providers should use the Medicaid member ID number, not the member’s Social Security number (SSN), for billing purposes and checking eligibility.
This ensures the expenditures are applied to the correct member and any query information is for the correct member. Errors can occur using the SSN for either billing or requesting eligibility information.
If you only have the member’s SSN, have questions, or need assistance, contact Provider Relations at 1.800.624.3958 or via e-mail at MTPRHelpdesk@xerox.com. (PD012014)
Update on EFT and ERA Requirements
All Montana Health Care Programs providers (Medicaid/HMK Plus, CHIP/HMK, and Mental Health Services Plan) will be moved to EFT (direct deposit) and ERA by March 2014.
In order to accomplish this transition, Xerox will eliminate the paper remittance advice option and eliminate payment via paper warrant. Providers may be affected as early as January 1, 2014.
Providers must complete the paperwork for both ERA/EFT below but will receive a paper warrant until the transition is complete.
To avoid disruption in receipt of remittance advices, providers should initiate the change to ERA as soon as possible. All providers must be registered for the web portal and submit their paperwork to Provider Relations to be eligible for payment and receive applicable ERAs in 2014.
If you are enrolled in EFT, receive ERAs, have already registered for the Montana Access to Health (MATH) web portal, and completed a Trading Partner Agreement (TPA) you meet the requirements of the policy and no additional documentation is needed.
Providers who currently receive paper checks and/or paper RAs must follow the process below to transition to EFT and electronic RAs.
To sign up for electronic funds transfer (direct deposit) and register for the web portal, providers need to complete the forms below and mail or fax them to Provider Relations. A letter from your financial institution verifying legitimacy of the account is also required.
P.O. Box 4936
Helena, MT 59604
1.800.624.3958 or 406.442.1837 (Tel)
Letter from your financial institution verifying the routing number and account number. Do not send voided checks or deposit slips.
- Trading Partner Agreement
To enroll in EFT, a provider must complete the Montana Medicaid EFT and ERA Authorization Agreement.
The provider completes and signs the EFT and ERA Authorization Agreement.
The provider faxes or mails the EFT and ERA Authorization Agreement to Provider Relations.
Upon receipt of the form, Provider Relations adds the EFT information to the provider's profile. This process takes up to 10 business days. Once completed, the provider will get paid via EFT on the next payment cycle.
To receive ERA, a provider must complete the Trading Partner Agreement (TPA) for electronic claims submission and register on the Montana Access to Health web portal so that he/she can view the ERAs.
The provider prints, completes, and signs the TPA. The provider must include his/her NPI/API on the last page of the TPA.
The provider faxes or mails the TPA to Provider Relations.
Once Xerox receives the TPA, the provider is given access to the web portal. This process takes up to 10 business days.
Xerox mails the Welcome Packet to the provider. This packet contains the user ID and password for the web portal and the provider's submitter ID.
Providers can then register online using the information provided in the Welcome Packet or call Provider Relations for assistance. Note: Upon registering, providers are notified via e-mail that they must change their password and have 24 hours to do so.
- Once registered, the provider clicks on Retrievals >> View e!SOR Reports to access an RA (in PDF format).
Medicare/Medicaid Remittance Advice Reminder and Adjustments
If you need to do an adjustment, and you are using a Medicare Remittance Advice Template to print your Medicaid Remittance advice, be aware that not all templates will accommodate the necessary Medicaid information to allow your adjustment to process.
The issue is the length of the ICN that appears on the Medicare Remittance Advice Template.
The Medicare ICN is formatted for 15 digits but the Medicaid ICN length is 17 digits. This will truncate the Medicaid ICN by 2 digits.
Please check this field and make any necessary corrections. If this is not corrected, we will return your adjustment to you for correction.
EOB Reason and Remark Crosswalk
An updated version of the EOB Reason and Remark crosswalk, which matches the HIPAA standard R&R codes to the Medicaid EOB codes, is posted under Other Resources in PDF and Excel format on each provider page.
Eligible Drug Manufacturers
Montana Medicaid reimburses only for drugs that are manufactured by companies that have a signed rebate agreement with CMS. An updated list of these manufacturers is available at the link and on appropriate provider pages. To determine if a manufacturer has signed a rebate agreement, check the first 5 digits of the National Drug Code (NDC) against the list. If there is no match, the drug is not reimbursable.
The list will be updated quarterly, so please check regularly to assure coverage. In addition, the valid NDC must be recorded on the claim (no spaces, no punctuation) as an 11-digit series of numbers. Claims will be denied for drugs billed without a valid 11-digit NDC. Providers also must be careful when entering the NDC quantity (the administered amount). A list of the most commonly used NDCs is available for providers. For more information on billing with NDCs on a CMS-1500, refer to the provider notice dated April 10, 2008. For more information on billing with NDCs on a UB-04, refer to the provider notice dated September 1, 2009.
Medicare Part D Prescription Drug Benefit News
Introduction to Medicare Part D Drug Benefits
Need help with picking the right Part D plan for you or your member?
- State Health Insurance Assistance Program (SHIP) 1.800.551.3191 or visit http://www.dphhs.mt.gov/sltc/services/aging/ship.shtml
- 1.800.MEDICARE (1.800.633.4227) or Medicare.gov
Stand-Alone Prescription Drug Plans Eligible to Receive Auto-Enrolled Beneficiaries in Montana
The WellPoint Point of Sale system for dual-eligible Medicare and Medicaid eligible individuals:
- Point of Sale Facilitated Enrollment of Dual Beneficiaries for Pharmacists
- Point of Sale Facilitated Enrollment of Dual Beneficiaries Tip Sheet
Learn About the Medicare Prescription Drug Plan
- Medicare Prescription Drug Coverage Personal Information Worksheet for People with Medicare and Medicaid
- Choosing a Medicare Drug Plan for People with Medicare and Medicaid
- People with Medicare and Medicaid: Medicare will enroll you in a plan automatically. How do you find out which plan?
- Request for Prescription Information or Change. This is a standard form for exceptions or prior authorizations.
Medicaid Program Information Handbook insert. Learn more about Medicaid coverage of prescription drugs for members who are dual eligible for both Medicare and Medicaid.
Get up-to-date Montana Medicaid preferred drug information! Visit the Pharmacy provider page for a list of preferred drugs and upcoming Montana Medicaid and Medicaid Mental Health Drug Use Review Board/Formulary Committee Meetings.
For more information on Montana Prescription Drug Assistance Programs, including help with Medicare Rx premiums, visit Big Sky Rx.
Electronic Billing Website Links
The Xerox EDI Solutions website (formerly ACS EDI Gateway) has changed. For Montana Medicaid, click on the EDI Solutions Clients tab and choose Montana Department of Public Health and Human Services.
WINASAP 5010 software can be found under the WINASAP tab. EDI enrollment information is available on the EDI Enrollment page. If you are having trouble finding information, contact Provider Relations 1.800.624.3958.
Montana Medicaid Health Improvement Program
The Health Improvement Program for Medicaid and HMK Plus members with chronic illnesses or risks of developing serious health conditions. HIP is operated through a regional network of 14 community and tribal health centers. Medicaid and HMK Plus members eligible for the Passport Program are enrolled and assigned to a health center for possible care management.
Instructions and Provider Referral Form (10/2014)
Montana Medicaid ICD-10 Readiness Survey IV
Meeting Timelines for ICD-10
For detailed timelines of activities that providers, payers, and vendors need to undertake to prepare for ICD-10, download the timeline widget to your desktop or mobile device.
The widget and timelines are public domain. CMS encourages organizations to distribute them widely through posting to websites and other channels.
For information about ICD-10, see the link in the menu on the left.
Most documents on this website require Adobe Acrobat Reader. Click the image below to download Adobe Reader for free.
For tips on using this website or to download frequently requested resources (such as how to verify member eligibility, Medicaid covered services, important contacts, and more), see the Medicaid Information option in the menu on left.
Provider File Updates
If a provider needs to update their provider file (e.g., change of practice location, billing address, tax information), mail the information to Provider Relations, P.O. Box 4936, Helena, MT 59604 or fax to 406.442.4402, Attention: Provider File Updates.
NPI Required for Eligibility Verification
Providers must use their NPI when inquiring about member eligibility using FaxBack, the Voice Response system or the MATH web portal.
If you have questions, call Provider Relations at 1.800.624.3958.
Montana Medicaid strives to provide programs and improve billing capacity within our Tribal, Urban, and Indian Health Service clinics.
DPHHS is committed to improving the health of Montana’s Indian population. Every third Wednesday of the month, Tribal, Urban and IHS clinics discuss billing issues for Indian country with Medicaid staff for distinct sets of billings instructions and claims issues.
Our goal for these calls is to improve communication and keep an ongoing conversation revolved around billing, so everyone has the correct information.
For Tribal, Urban, or Indian Health Service billing questions contact:
John Hein, Medicaid Program Officer, 406.444.4349 or JHein@mt.gov
Lesa Evers, Tribal Relations Manager, 406.444.1813 or LEvers@mt.gov
Additional resources are available on the IHS page.